1 Bet Privacy Policy – Player Data Protection in Malaysia

1 Introduction

1 bet takes our responsibility to protect the privacy of all players on our online sports betting and casino platform seriously. As a platform operating in Malaysia and serving local players, we are fully compliant with Personal Data Protection Act 2010 (PDPA) and all applicable regulations.

This Privacy Policy applies to all your interactions with 1 bet, including use of the website https://1bet-vip.net, mobile app, customer support services, and all related platforms we operate. It describes the types of data we collect, why we need it, how we use it, and the rights you have over that data.

We believe transparency is the foundation of trust. That is why we have written this Privacy Policy in plain, easy-to-understand language — not in legal jargon that is difficult to interpret. Our goal is to ensure every player 1 bet in Malaysia have full clarity on how their data is managed.

2 Data We Collect

Depending on how you interact with the platform 1 bet, we may collect the following categories of data:

We never directly collect credit or debit card information — all payments are processed through registered and authorised third-party payment providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay, each with their own security standards.

3 How We Use Your Data

Data collected by 1 bet used solely for legitimate purposes related to providing the best online Sports Betting and casino services to Malaysian players. The detailed purposes for data use are as follows:

• Registration & Account Management: Creating, verifying, and managing player accounts on the 1 bet platform securely and efficiently.
• Transaction Processing: Processing deposits via FPX, Touch 'n Go eWallet, GrabPay, DuitNow, and withdrawals to registered bank accounts or e-wallets in MYR.
• KYC Verification: Verifying player identity to meet legal requirements and prevent fraud and money laundering.
• Platform Security: Detecting and preventing unauthorised access, fraudulent activity, and security threats to player accounts.
• Customer Support: Providing relevant and effective assistance when you contact the 1 bet support team via live chat or email.
• Service Communications: Sending you important notifications relating to your account, transactions, promotions, and platform updates.
• Responsible Gaming: Monitoring betting patterns to identify players who may need assistance or support through our responsible gaming programme.
• Service Improvement: Analysing aggregated usage data to improve platform functionality, user experience, and the range of betting options available.
• Legal Compliance: Fulfilling reporting obligations to relevant Malaysian authorities where required by law.

4 Legal Basis for Data Processing

1 bet processes your personal data on valid legal grounds under Malaysia's PDPA 2010. These grounds are as follows:

• Consent: You provide explicit consent when registering an account with 1 bet and agreeing to the Terms & Conditions and this Privacy Policy.
• Contract Performance: Data processing is necessary to fulfil the service agreement between you and 1 bet — including managing your account and processing transactions.
• Legal Obligation: Some data processing is required under Malaysian law, including AML (Anti-Money Laundering) and KYC requirements.
• Legitimate Interests: Data processing for fraud prevention, platform security, and service improvement is based on 1 bet's legitimate interests, which do not override your fundamental rights.

5 Data Sharing with Third Parties

1 bet does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is only shared in limited circumstances as follows:

• Payment Providers: Required information is shared with registered payment service providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay, and Boost solely for the purpose of processing your transactions.
• Technology Service Providers: Companies providing hosting infrastructure, cybersecurity, gaming software, and data analytics may access limited data for technical purposes only.
• Legal Authorities: We will disclose data when required by a court order, directive from Malaysian authorities, or applicable legal obligation.
• KYC Verification Provider: Authorised third-party identity verification services may access your identity documents for verification purposes only.

All third parties working with 1 bet required to comply with strict data security standards and are not permitted to use your data for any purpose other than those specified in their service agreement with us.

6 Data Storage & Security

The security of your personal data is the top priority for 1 bet. We implement a comprehensive range of technical and organisational measures to protect your data from unauthorised access, loss, destruction, or unintended disclosure:

• Data Encryption: All data transmitted between your browser and 1 bet servers is protected by industry-standard 256-bit SSL/TLS encryption.
• Access Control: Access to player data is strictly limited to authorised personnel on a need-to-know basis.
• Two-Factor Authentication: Internal systems storing sensitive data are protected with multi-factor authentication (MFA).
• Continuous Monitoring: Our 24/7 security monitoring system detects and responds to security threats in real time.
• Data Backup: Data is regularly backed up to separate secure locations to ensure availability and recovery in the event of a system failure.
• Retention Period: Personal data is retained for as long as necessary for the purpose of processing, or as required by Malaysian law — typically 7 years for financial records.

7 Cookies & Tracking Technologies

1 bet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how players use the platform to help us identify issues and improve site performance.
• Functional Cookies: Saving your preferences such as language, currency, and display settings to deliver a more personalised experience.
• Analytics Cookies: Helping us understand platform usage patterns in aggregate, anonymised form for continuous improvement purposes.

You can manage your cookie settings through your internet browser at any time. Disabling certain cookies may affect the functionality of the platform 1 bet. For more information on how to manage cookies, refer to your browser's help documentation.

8 Player Rights Regarding Personal Data

Under Malaysia's PDPA 2010, you as a player 1 bet has the following rights regarding your personal data:

To exercise any of the rights above, please contact our support team 1 bet via email at support@1bet-vip.net or via live chat 24/7. We will process your request within 21 working days in compliance with Malaysia's PDPA requirements.

9 Child Protection

1 bet is a betting platform intended solely for individuals aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18.

Should we discover that personal data of an underage child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who find that their child has registered an account on our platform are requested to contact us immediately at support@1bet-vip.net.

10 International Data Transfers

In certain circumstances, your personal data may be transferred to or processed outside Malaysia, particularly when we engage cloud computing services or international technology providers. When such transfers occur, 1 bet to ensure that:

• The destination country maintains a level of data protection equivalent to or higher than Malaysia's, or
• Appropriate data transfer agreements have been established with the receiving parties to safeguard your rights, or
• The data transfer is necessary for the performance of the service contract between you and 1 bet, or
• You have given explicit consent for such data transfers.

We prioritise local Malaysian service providers wherever possible to minimise the need for cross-border data transfers.

11 Changes to This Privacy Policy

1 bet reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments that affect how we handle personal data.

When we make material changes to this Privacy Policy, we will take the following steps to notify you:

• Updating the "Last Updated" date at the top of this page
• Displaying a clear change notice on the 1 bet platform homepage
• Sending notification emails to all registered players regarding significant changes

Continued use of the platform 1 bet after the revised policy takes effect means you accept the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how 1 bet regarding the handling of your personal data, please contact us through the following channels:

You may also refer to our FAQ page for answers to frequently asked questions about privacy and data security. For information on responsible gaming, visit our Responsible Gaming us.